1. DCIP will need to work with either the Exhibitor or Vendor to obtain proof of warranty. This process may vary by Exhibitor and/or Vendor, and DCIP Operations Management may implement different policies for different parties. However, a warranty confirmation must be obtained prior to completing the next steps.
2. Once the warranty PO's have been received, log in to the Partner Portal.
3. Go to Operations -> Warranty Management.
NOTE: This will require the user account to have adequate privileges.
4. Click the Warranty Confirmation button.
5. If needed, use the filters at the top to specify search parameters.
6. When ready, click the Search button.
7. Highlight the batch you received PO's for by clicking it once.
8. Enter the Manufacturer Invoice Number/Confirmation ID in the Manufacturer Confirmation Id box.
9. Enter the confirmation date in the Manufacturer Confirmation Date box.
10. Click the Upload Manufacturer Confirmation Document button.
11. Use the navigation window on the left to select the folder the Exhibitor confirmation was saved in.
12. Click the exact file to upload as evidence.
13. Click the Open button to upload the document to the Warranty Management tool.
NOTE: The exact layout of the Open window will vary based on Operating System and browser.
14. Once completed, the warranty confirmation file will be listed in the Warranty Renewal Documents window.
