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How to upload warranty renewal request confirmations

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1. The following screenshot is an example of a warranty batch that was created in the Warranty Equipment Lists tutorial. After creation, DCIP Operations Management will forward the information to the appropriate Exhibitor. The Exhibitor will respond by creating PO's for the warranty purchases, and will forward a confirmation to DCIP.

NOTE: Before proceeding, create an electronic copy of the Exhibitor confirmation by saving it as an email file, text file, or some other format.

WM-WRR-RenReq_normal.png

2. Log in to the Partner Portal.

3. Go to Operations -> Warranty Management.

NOTE: This will require the user account to have adequate privileges.

WM-WRR-LaunchWM_normal.png

4. Click the Warranty Confirmations button.

WM-WRR-WarrantyConfirmations_normal.png

5. If needed, use the filters at the top to specify search parameters.

6. When ready, click the Search button.

WM-WRR-Search_normal.png

7. Highlight the batch you received PO confirmations for by clicking it once.

WM-WRR-SelectBatch_normal.png

8. Enter the Exhibitor PO Number/ID in the Exhibitor PO Id box.

9. Enter the PO creation date in the Exhibitor PO Date box.

10. Click the Upload Exhibitor PO Document button.

WM-WRR-RenewalDetails_normal.png

11. Use the navigation window on the left to select the folder the Exhibitor confirmation was saved in.

12. Click the exact file to upload as evidence.

13. Click the Open button to upload the document to the Warranty Management tool.

NOTE: The exact layout of the Open window will vary based on Operating System and browser.

WM-WRR-UploadDoc_normal.png

14. Once completed, the PO confirmation file will be listed in the Warranty Renewal Documents window.

WM-WRR-DocUploaded_normal.png


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