There was a problem loading the comments.

How to Reset Cinergy Password

Support Portal  »  Cinergy  »  Viewing Article

  Print

1 - Click on the FORGOT PASSWORD link in the login screen.

 

 

2 - Type in your username.  Click on RESET PASSWORD.



 

3 - A screen appears that states that a password reset email has been sent.


 

4 - You will receive an email with a link to reset a password.  Click the word "here" on the email.

 

5 - Type in a new password.  Confirm it by typing it again. Click SAVE



 

6 - If you are successful you will see: The password for this account has been updated.  Please return to the application to login.   Then click on the Return to Portal button.

 

 

 

7 - This will take you back to the original login screen.   Login with your new password.

Attachments


Share via

Related Articles

© Cinergy Support