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How do I process Missed Shows and create Quality Failures?

Support Portal  »  Deployment  »  Viewing Article

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  • 11/03/2015 8:42 AM

  1. Login to the Partner Portal at https://portal.dcipllc.com.
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  2. Navigate to VPF > Missed Show & QF > Missed Show Management.
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  3. Set Date and Status filters as necessary. Click the Incident Id of the Missed Show you want to work on.
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  4. Verify and/or enter information in the upper half of the window. Information received from the exhibitor is displayed in the lower half.
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  5. When selecting a booking, choose one that is in the correct date range and is not in an exception status if possible. The statuses that you would want to use (in this order, try your best to do top 3 only), would be:

    1. Invoiced   *these have been invoiced already
    2. Priced   *these will be invoiced at EOM
    3. Confirmed – OK to Price  *these will be invoiced at EOM
    4. Reconciliation (try to avoid these…don’t know where they will end up yet)
    5. Hold (try to avoid these…don’t know where they will end up yet)
    6. In Process (try to avoid these…don’t know where they will end up yet)

     All the others that state “… -No VPF”,  Exception, or Rejected should be avoided because we don’t VPF for them, thus we would never issue a credit to the Studio and invoice the Exhibitor for them. If it is not possible to select a booking that meets these criteria, then this may not be a VPF-able show and you would not create a quality failure for it.
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  6. When selecting equipment, we are only concerned with Projectors and Media Blocks.
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  7. If you need to save your progress and return at a later time you can click the save button. Otherwise, when you have finished filling in all fields change the Status to "Data Entry Complete" and click Save.
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  8. On the "Review" tab, you are able to join other missed shows to the current Incident report. Be sure if you do this that they are for the same booking. If this is a quality failure click "Create Quality Failure," otherwise click "Review Complete."
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